Care principles
Trauma-informed and neuroaffirmative careTrauma-informed and neuroaffirmative care shapes how we communicate and work across the clinic. It is not limited to one assessment or type of therapy.
Being trauma-informed means recognising that past experiences can affect safety, trust, relationships and responses in the present.
In practice, we explain what to expect, involve you in decisions and work at a manageable pace. You can ask questions, request a break or tell us when something does not feel comfortable. You will not be pressured to discuss experiences before you feel ready.
Being neuroaffirmative means respecting different ways of thinking, communicating, processing information and experiencing the world.
You will not be expected to make eye contact, sit still or communicate in a particular way. Movement and stimming are welcome. We can also provide written information, use direct language, allow additional processing time and discuss sensory or communication preferences.
Adaptations are individual, so we will ask what works for you rather than make assumptions.
Flexible delivery
Online and face-to-face appointmentsOnline appointments are the primary way we provide assessment and therapy.
For many people, meeting online offers greater flexibility, removes the need to travel and allows them to attend from a familiar environment.
Some assessment activities or types of therapy may require, or work better through, a particular format. If a face-to-face appointment is needed or preferred, we can discuss availability and any associated costs before you book.
The proposed format will always be explained as part of the appointment arrangements.
